Premium Delivery Service (Available Monday to Friday)

We Provide a Premium Delivery Service For Full Pack Orders, Split Pack Order Unavailable

Orders must be placed before 3:00 PM on a working day.
The surcharge must be paid before 3:00 PM, and you must to get confirmation.
If we do not receive timely notification, premium delivery cannot be guaranteed.
Collection is scheduled on the second day by our depot, with delivery on the third day by the customer’s local depot.

For our standard delivery areas, the next-day delivery surcharge is typically £10 to £20 per pallet.
Our warehouse is located in Ipswich (near the Port of Felixstowe). If your order is urgent, you can estimate the cost based on the delivery distance and pay accordingly.
Once the actual shipping fee is determined, we will refund or charge the difference if necessary.

When placing your order, visit the dedicated page for the next-day delivery surcharge, click link.
Add the surcharge amount to your cart along with your order.
Please write "Premium Delivery" in the order notes during checkout.
Call us immediately after placing the order to ensure it is processed urgently.

If the next-day delivery request is made after 3:00 PM, the delivery partner will schedule it for the following working day.
This means delivery will likely arrive on Day 3 instead.

Delivery is handled by several depots working together, like a relay. The process depends on factors that are sometimes beyond our control, such as: how easy to access the delivery address; whether customer on site; whether delivery site is suitable for offloading pallet.
Because of these challenges, premium deliveries may occasionally fail — based on our experience, this occurs in approximately 1% of cases. While we always do our utmost to ensure smooth and timely delivery, we cannot guarantee 100% success.
If a premium delivery fails, we will refund the premium delivery surcharge in full. However, this does not entitle the customer to a full refund of the entire order by default.
If the customer chooses to return the entire order due to the failed premium delivery, a refund will be issued after deducting the actual costs incurred — including the original delivery fee, return shipping, and restocking charges — typically totalling around £200.

If you have any questions, feel free to contact us.